Shipping and Delivery Policy

Last updated: September 14, 2026

This Shipping and Delivery Policy applies to orders placed through the ovlla online store at ovlla.shop, operated by Uddannelse i Meditativ Healingmassage.

This policy explains our shipping area, order processing time, shipping method, shipping cost, estimated delivery time, tracking procedures and other delivery-related information.

1. Store and Company Information

Store name: ovlla
Website: ovlla.shop

Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

2. Shipping Area

We currently provide delivery services to eligible addresses in the Czech Republic.

Destination country: Czech Republic

Delivery availability may depend on the specific delivery address and applicable carrier coverage.

The availability of delivery to your address will be confirmed during checkout.

Customers must provide complete and accurate delivery information when placing an order.

If delivery to the supplied address is unavailable, we may contact the customer using the contact information provided during checkout.

3. Order Processing Time

Orders are normally processed within:

0 business days

This means that eligible orders are normally prepared for shipment on the same business day, subject to the applicable order cut-off time and operational availability.

Order processing takes place before the parcel is handed to the delivery carrier.

Processing may include:

• Order confirmation;
• Preparation of the product;
• Verification of delivery information; and
• Preparation of the shipment for dispatch.

Processing time is separate from the transportation time described below.

Processing may occasionally require additional time if the delivery information is incomplete, an order requires additional verification, or unexpected operational circumstances occur.

4. Estimated Delivery Time

After order processing, the estimated standard transportation time to eligible addresses in the Czech Republic is:

5–7 business days after processing

The total estimated delivery time, including order processing and transportation, is:

5–7 business days

This consists of:

Order processing time: 0 business days
Estimated transit time: 5–7 business days
Total estimated delivery time: 5–7 business days

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

5. Shipping Method

The standard shipping method currently available for eligible orders to the Czech Republic is:

Shipping method: Standard Shipping

The available shipping method will be displayed during checkout before the customer completes the order.

If a different shipping method applies to a particular order, the applicable information will be displayed during checkout.

6. Shipping Charges

Standard Shipping to eligible addresses in the Czech Republic is currently:

Shipping cost: Free

No separate Standard Shipping charge is currently added to eligible Czech Republic orders where checkout displays free shipping.

The applicable shipping charge will be displayed during checkout before the order is completed.

Customers should review the shipping information and total order amount shown during checkout before placing an order.

7. Business Days

For our current shipping arrangements, business days are Monday through Friday, excluding applicable public holidays.

Order processing and shipment preparation take place on these business days.

Carrier delivery schedules may vary depending on the destination, local delivery procedures and applicable public holidays.

The estimated delivery time displayed during checkout should be used as the applicable estimate for the relevant order.

8. Order Confirmation

After successfully placing an order, the customer will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may include:

• Order number;
• Products ordered;
• Order value;
• Delivery address;
• Shipping method;
• Payment method; and
• Other relevant order information.

Please review the order confirmation carefully.

If you notice an error in the information provided, please contact us as soon as possible:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

An order confirmation means that we have received the order. It does not necessarily mean that the parcel has already been dispatched.

9. Dispatch Confirmation

Once an order has been processed and handed to the delivery carrier, shipment information may be provided where available.

The information may include:

• Carrier information;
• Tracking number;
• Tracking link;
• Dispatch information; and
• Shipment status.

Availability of shipment information depends on the carrier and delivery service used for the order.

10. Shipment Tracking

Where shipment tracking is available, tracking information may be provided to the customer after dispatch.

Tracking information may include:

• Carrier name;
• Tracking number;
• Tracking link; and
• Current shipment status.

Tracking information may require some time after dispatch to become active in the carrier's system.

If tracking information has been provided, customers should use it to monitor the progress of the shipment.

If you experience a problem with shipment tracking, please contact:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

Please include your order number.

11. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing your purchase, please verify:

• Recipient name;
• Street and house number;
• Apartment or unit number, where applicable;
• Postal code;
• City;
• Country;
• Telephone number, where requested; and
• Email address.

If you notice an error after placing your order, please contact us as soon as possible.

If the parcel has not yet been dispatched, we may be able to update the delivery information.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

12. Delivery Attempts

Delivery procedures depend on the carrier responsible for the shipment.

If delivery cannot be completed on the first attempt, the carrier may, depending on its procedures:

• Attempt delivery again;
• Contact the recipient;
• Leave delivery instructions;
• Make the parcel available at a collection point; or
• Return the parcel if delivery cannot be completed.

Customers should monitor available shipment information and follow applicable carrier instructions.

13. Cash on Delivery

Cash on Delivery (COD) is currently available for eligible orders to the Czech Republic where this payment method is displayed during checkout.

Where Cash on Delivery is selected, payment is collected in connection with delivery according to the applicable delivery procedure.

COD availability may depend on:

• Delivery address;
• Carrier availability;
• Product;
• Order value; or
• Other order-specific circumstances.

Only payment methods actually displayed during checkout are available for the relevant order.

Customers should review the available payment method before completing the purchase.

14. Delivery Delays

The current estimated total delivery time for eligible Standard Shipping orders to the Czech Republic is:

5–7 business days

Occasional delays may occur.

Possible causes may include:

• Carrier delays;
• Public holidays;
• Severe weather;
• Transportation interruptions;
• Incorrect or incomplete delivery information;
• Unexpected logistical issues;
• Local delivery conditions; or
• Other circumstances outside our reasonable control.

If the estimated delivery period has passed and your order has not arrived, please contact:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

Please include your order number and the email address used when placing the order.

15. Lost or Undelivered Parcels

If a parcel appears to be lost or cannot be delivered, please first check:

• Available tracking information;
• The delivery address provided with the order;
• Any delivery notification from the carrier; and
• Any applicable local collection point.

If the parcel still cannot be located, please contact:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

Please provide your order number.

We will review the available shipment information and provide an appropriate solution in accordance with our store policies and applicable consumer law.

16. Damaged Products or Parcels

Please inspect the parcel and product after delivery.

If a product or parcel arrives damaged, please contact us promptly:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

Where relevant, please provide:

• Your order number;
• A description of the problem;
• Photographs of the product;
• Photographs of the packaging;
• A photograph of the shipping label; and
• Other information reasonably necessary to review the issue.

Please keep the product and packaging while the matter is being reviewed.

Where a product is confirmed to be damaged, defective or incorrectly supplied, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

17. Incorrect Products

If you receive a product different from the product ordered, please contact us promptly.

Please provide:

• Your order number;
• A description of the issue;
• Photographs of the product received, where relevant; and
• A photograph of the shipping label, where relevant.

We will review the issue and provide an appropriate solution in accordance with the circumstances and applicable consumer rights.

18. Missing Products or Components

If an order arrives with a product, accessory or component missing, please contact:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

Please provide:

• Your order number;
• A description of the missing item;
• Photographs of the products received, where relevant;
• Photographs of the parcel, where relevant; and
• A photograph of the shipping label, where relevant.

We will review the information and provide an appropriate solution.

19. Taxes and Other Charges

The price, shipping charge and other amounts payable for an order are displayed during checkout before the customer completes the purchase.

Standard Shipping to eligible addresses in the Czech Republic is currently displayed as free of charge.

Where any tax or other legally required charge applies to an order, the applicable treatment will be determined in accordance with the checkout information and applicable law.

Customers should review the final order total displayed during checkout before completing the purchase.

We do not add undisclosed Standard Shipping charges after an order has been placed.

20. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

We will try to assist where reasonably possible.

However, once an order has entered processing or has been dispatched, certain changes may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

21. Returns

Returns are handled in accordance with our Return and Refund Policy.

If you wish to return a product, please contact us before sending the product back.

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

Return instructions and the applicable return address will be provided as part of the return process.

Please do not send a product back before reviewing the applicable return instructions.

Nothing in this section limits any mandatory statutory withdrawal or consumer rights.

22. Return Shipping Costs

Return shipping costs are handled according to our Return and Refund Policy.

For an eligible voluntary change-of-mind return, the customer is generally responsible for the direct cost of returning the product where stated in our Return and Refund Policy and permitted by applicable law.

Where a return is caused by a confirmed:

• Defective product;
• Product damaged before or during delivery;
• Incorrect product;
• Missing component; or
• Other error attributable to us,

the applicable return shipping arrangements will be handled in accordance with our Return and Refund Policy and applicable consumer law.

23. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict or reduce any mandatory consumer protection right.

Where this policy conflicts with a mandatory legal requirement applicable to a consumer, the mandatory legal requirement will apply.

24. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

• Delivery carriers;
• Shipping destinations;
• Delivery methods;
• Processing procedures;
• Operational requirements;
• Applicable law; or
• Store operations.

The current version will be made available through our online store.

The Last updated date at the beginning of this policy indicates when the current version was updated.

Changes made after an order has been placed will not retroactively remove mandatory consumer rights relating to that order.

25. Contact Us

If you have questions concerning an order, shipping, delivery, tracking, delayed parcel, damaged shipment or other shipping-related matter, please contact:

Store name: ovlla
Website: ovlla.shop

Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Email: support@ovlla.shop
Telephone: +45 59 58 64 58

When contacting us about an existing order, please include your order number and the email address used when placing the order.