If you have questions about our products, orders, payments, shipping, returns, refunds or any other matter relating to our online store and services, please contact us using the information below.
Company Details
Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad
Registered Address
Uddannelse i Meditativ Healingmassage
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark
Customer Support
Email: massageskolen@live.dk
Telephone: +45 51 23 63 05
When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can identify your purchase and assist you more efficiently.
Order and Delivery Inquiries
For questions concerning:
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Order status;
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Shipping;
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Delivery;
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Shipment tracking;
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Delayed parcels;
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Lost or undelivered parcels; or
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Incorrect delivery information,
please contact us by email or telephone.
To help us assist you efficiently, please provide:
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Your full name;
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Order number;
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Email address used for the order;
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Delivery address; and
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A brief description of your inquiry.
Returns and Refunds
If you wish to request a return, exchange or refund, please contact us before sending any product back.
Email: massageskolen@live.dk
Telephone: +45 51 23 63 05
Please include:
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Your order number;
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Product you wish to return;
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Reason for the return; and
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Photographs or videos where the product is damaged, defective or incorrect.
Please do not send a return before receiving the appropriate return instructions.
Unless otherwise confirmed by us, the registered contact address is:
Uddannelse i Meditativ Healingmassage
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark
Please review our Return and Refund Policy before returning any product.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Your message should include where relevant:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the issue where necessary.
Please keep the original packaging until we have reviewed the matter.
Payment Inquiries
For questions concerning:
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Payment status;
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Payment confirmation;
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Refunds;
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Duplicate payments; or
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Other payment-related issues,
please contact us at:
Email: massageskolen@live.dk
Telephone: +45 51 23 63 05
Please do not send passwords, complete payment credentials or other sensitive account information by email.
Privacy and Data Protection Requests
If you have questions about how we process personal information or wish to exercise an applicable data protection right, including a request to access, correct or delete personal information, please contact:
Email: massageskolen@live.dk
Please clearly describe your request and provide enough information for us to identify the relevant account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
Please review our Privacy Policy for additional information.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: massageskolen@live.dk
Telephone: +45 51 23 63 05
Where applicable, please include:
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Your full name;
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Order number;
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A clear description of the issue;
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The resolution you are requesting; and
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Any relevant photographs, documents or supporting information.
Submitting a complaint does not affect any mandatory consumer rights available to you under applicable law.
Official Contact Information
Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad
Address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark
Email: massageskolen@live.dk
Telephone: +45 51 23 63 05