Return and Refund Policy

Last updated: August 24, 2026

This Return and Refund Policy applies to purchases made from our online store operated by Uddannelse i Meditativ Healingmassage.

We want our customers to shop with confidence. Please review the following terms carefully before requesting a return, exchange or refund.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days after receiving your order.

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which you received it;

• Be unused, unworn and undamaged;

• Include all original accessories, components, manuals and other items supplied with the product;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt, order confirmation or other valid proof of purchase.

Products that are damaged, incomplete or significantly altered after delivery may not qualify for a full refund, except where applicable consumer law provides otherwise.

Our 30-day return policy is a voluntary commercial return policy and does not limit any mandatory consumer rights that may apply to you.

2. How to Request a Return

Before returning any product, please contact us first.

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

When contacting us, please provide:

• Your full name;

• Order number;

• Email address used when placing the order;

• Product you wish to return;

• Reason for the return; and

• Photographs or videos where the return concerns damage, defects or an incorrect product.

Please do not send a product back before receiving return instructions from us.

Approved returns should be sent according to the instructions provided by our customer service team.

Unless we provide another return address, the registered contact address is:

Uddannelse i Meditativ Healingmassage
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Products returned without prior notification or contrary to the return instructions may experience processing delays.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• You receive the wrong product;

• Parts, components or accessories are missing; or

• The parcel shows significant signs of damage during transportation.

Please provide your order number together with photographs or videos clearly showing the problem where reasonably possible.

After reviewing the information, we will provide an appropriate solution in accordance with the circumstances and applicable consumer law.

This may include:

• Replacement;

• Repair;

• Return;

• Partial refund; or

• Full refund.

Where the problem is caused by a defective, damaged, incorrect or otherwise non-conforming product for which we are responsible, you will not normally be required to bear reasonable return shipping costs.

4. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns because of their nature or condition.

These may include:

• Products made to the customer's specifications or clearly personalized;

• Perishable goods or products that deteriorate or expire rapidly;

• Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been removed;

• Products that have become inseparably mixed with other goods after delivery;

• Opened sealed audio, video or software products where applicable;

• Hazardous materials, flammable liquids or gases;

• Gift cards where permitted by law; and

• Other products excluded from return under applicable consumer protection laws.

These exclusions do not affect your mandatory legal rights regarding defective, damaged, incorrect or non-conforming goods.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

5. Exchanges

If you would like a different product, model, size or variation, please contact us.

Depending on product availability, we may:

• Arrange a direct exchange; or

• Ask you to return the original product and place a new order.

Direct exchanges cannot always be guaranteed because stock availability may change.

Any mandatory consumer rights remain unaffected.

6. EU/EEA 14-Day Statutory Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area and purchase eligible goods through our online store or another distance-selling method, you may have a statutory right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For physical goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your statutory right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.

You may contact us at:

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

Your withdrawal statement should clearly indicate that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and within the period required by applicable law.

Unless we provide different return instructions, returns should be sent to:

Uddannelse i Meditativ Healingmassage
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

Where permitted by law, you may be responsible for any reduction in the value of the product resulting from handling beyond what would normally be necessary to inspect the product in a physical retail environment.

7. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal may not apply to certain goods where an exception is permitted under applicable law.

Examples may include:

• Goods made according to the customer's specifications or clearly personalized;

• Goods liable to deteriorate or expire rapidly;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;

• Goods that become inseparably mixed with other items after delivery;

• Sealed audio, video or software products once unsealed; and

• Other goods or services excluded under applicable consumer protection law.

Nothing in this section limits your statutory rights regarding products that are defective, damaged, incorrect or otherwise not in conformity with the contract.

8. Return Shipping Costs

EU/EEA Statutory Withdrawal

Where you exercise an applicable 14-day statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that this responsibility has been properly communicated to you as required by applicable law.

This may include:

• Return postage;

• Courier charges;

• Appropriate packaging costs; and

• Other direct costs associated with returning the product.

Please do not send returns using Cash on Delivery, postage-due or another method that requires us to pay charges upon receipt unless we have expressly agreed to this in advance.

We recommend using a secure and trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

Voluntary 30-Day Returns

For voluntary change-of-mind returns under our 30-day commercial return policy, the customer is generally responsible for return shipping costs.

Damaged, Defective or Incorrect Products

You will not normally be responsible for reasonable return shipping costs where the return results from:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please contact us before returning such a product so that we can provide appropriate return instructions.

Where applicable, we may provide a prepaid return method or reimburse reasonable return shipping expenses.

9. Return Inspection

After receiving a returned product, we will inspect it to determine whether the applicable return requirements have been satisfied.

We may check:

• Product condition;

• Accessories and components;

• Packaging;

• Serial numbers or other product identifiers where applicable; and

• Proof of purchase.

We will notify you once the return has been inspected and let you know whether the refund has been approved.

Products returned damaged, incomplete or in a condition that significantly reduces their value because of handling beyond what is reasonably necessary may be subject to an appropriate reduction in refund value where permitted by law.

This does not affect your rights where the product was already defective or damaged when supplied.

10. Refunds Under the EU/EEA Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments required to be refunded under applicable consumer law.

This normally includes the purchase price and, where required by law, the cost of the least expensive standard delivery option offered for the order.

If you selected a more expensive delivery method, such as express or expedited shipping, we are not required to refund the additional amount above the cost of our standard delivery method where permitted by law.

The reimbursement will be processed without undue delay and within the statutory period applicable to the withdrawal.

For purchases involving physical goods, we may withhold reimbursement until:

• We have received the returned goods; or

• You provide acceptable evidence that the goods have been sent back,

whichever occurs first, where permitted by applicable law.

Unless otherwise agreed or legally required, the refund will normally be made using the same payment method used for the original transaction.

We do not charge a separate refund processing fee.

11. Refunds Under Our 30-Day Return Policy

For voluntary returns outside the statutory withdrawal period, we will inspect the returned product after receiving it.

If the return is approved, the refund will normally be processed to the original payment method within 10 business days after approval.

Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

12. Original Shipping Charges

For voluntary change-of-mind returns made under our commercial 30-day return policy, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

For an applicable EU/EEA statutory withdrawal, eligible standard delivery charges will be reimbursed as required by applicable consumer protection law.

Additional costs resulting from choosing an expedited or more expensive delivery method may not be refundable beyond the cost of the least expensive standard delivery option offered.

13. Refused or Unclaimed Deliveries

If you no longer wish to receive an order, please contact us as soon as possible.

Refusing delivery or failing to collect a parcel does not automatically constitute a valid return or statutory withdrawal notice.

Where required, you should separately notify us that you wish to cancel or withdraw from the purchase.

Reasonable costs resulting from an unjustified refusal, incorrect address or failure to collect a parcel may be deducted or charged where permitted by applicable law.

Mandatory consumer rights remain unaffected.

14. Order Cancellations

If you wish to cancel or modify an order before shipment, please contact us as soon as possible.

We will make reasonable efforts to assist you.

However, once an order has entered fulfilment or has already been dispatched, we may not be able to stop or modify the shipment.

Any applicable statutory withdrawal or cancellation rights remain unaffected.

15. Proof of Return

Customers should retain:

• Return shipping receipts;

• Tracking numbers;

• Courier confirmations; and

• Other evidence showing that the returned goods were sent.

We may request proof of return where reasonably necessary to process a refund or investigate a missing return shipment.

16. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce any mandatory consumer protection right that applies to you.

Where applicable consumer law provides greater protection than this Policy, the mandatory legal requirement will take precedence.

Our voluntary 30-day return policy provides additional return options and does not replace statutory consumer rights.

17. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in:

• Our business operations;

• Return procedures;

• Shipping arrangements;

• Products or services;

• Applicable laws or regulations; or

• Other legitimate operational requirements.

The latest version will be published on our online store with an updated revision date.

Changes will not limit mandatory rights that already apply to an existing purchase.

18. Contact Information

If you have questions about a return, exchange, refund or statutory withdrawal, please contact us:

Company: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad
Telephone: +45 51 23 63 05
Email: massageskolen@live.dk

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark