Last updated: September 11, 2026
Welcome to our online store.
These Terms of Service govern your use of our website and purchases made through our online store operated by Uddannelse i Meditativ Healingmassage.
Please read these Terms before placing an order.
Nothing in these Terms is intended to exclude, restrict or reduce mandatory consumer rights available under applicable law.
1. Company Information
This online store is operated by:
Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Business form: Sole Proprietorship
Responsible person: John Henrik Molich Rimestad
Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark
Email: support@ovlla.shop
Telephone: +45 59 58 64 58
Website: ovlla.shop
2. Use of Our Online Store
You may use our online store only for lawful purposes.
When placing an order or providing information through our website, you must provide information that is accurate and reasonably complete.
You must not use the website:
- For fraudulent or unlawful purposes;
- To interfere with website security or operation;
- To impersonate another person or business;
- To submit knowingly false information; or
- In another manner prohibited by applicable law.
We may restrict access where reasonably necessary to protect our website, customers or legal rights.
3. Product Information
We take reasonable steps to present product descriptions, specifications, prices and images accurately.
Product appearance may differ slightly from images displayed online because of factors such as screen settings, lighting or photography.
We may correct product information where an error is identified.
Nothing in this section limits mandatory rights where a product is defective, incorrectly described or otherwise does not conform to the purchase contract.
4. Product Availability
Products are offered subject to availability.
Adding a product to the shopping cart does not necessarily reserve that product.
If a product becomes unavailable after an order has been placed, we may contact the customer and provide an appropriate solution.
Where applicable, this may include cancellation of the affected item and a refund of any amount already paid for that item.
5. Placing an Order
Before submitting an order, customers should review:
- Products selected;
- Quantity;
- Price;
- Currency;
- Delivery information;
- Shipping method;
- Shipping cost;
- Payment method; and
- Final order total.
Submitting an order through our checkout constitutes a request to purchase the selected products.
After an order is placed, an order confirmation may be sent to the email address provided during checkout.
If you notice an error in your order information, please contact us as soon as possible.
6. Prices and Currency
Product prices are displayed through our online store.
For the Czech Republic market, prices are displayed in Czech koruna (CZK / Kč) where applicable.
The applicable price, currency and final order amount will be displayed during checkout before the order is completed.
Prices and promotional offers may change from time to time.
A subsequent price change will not normally affect an order that has already been completed at the previously displayed price.
If an obvious pricing error is identified before fulfilment, we may contact the customer to explain the issue and provide appropriate options.
7. Payment
Available payment methods are displayed during checkout.
For eligible orders delivered to the Czech Republic, Cash on Delivery (COD) is currently available where displayed during checkout.
With Cash on Delivery, payment is collected in connection with delivery according to the applicable delivery procedure.
Availability may depend on the destination, order or delivery arrangements.
If COD or another payment method is not displayed during checkout, that payment method is not available for the particular order.
Please review our Payment Policy for additional information.
8. Shipping and Delivery
Shipping and delivery information is provided through our online store and our Shipping and Delivery Policy.
For eligible orders to the Czech Republic, we currently offer:
Shipping method: Standard Shipping
Shipping cost: Free
Estimated delivery time: 5–7 business days
The applicable shipping information will be displayed during checkout.
Delivery estimates are provided for guidance and may occasionally be affected by carrier delays, public holidays, severe weather, incorrect delivery information or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
Please review our Shipping and Delivery Policy for additional information.
9. Order Changes and Cancellations
If you wish to request a change or cancellation before your order has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to assist.
Once an order has entered fulfilment or has been dispatched, it may no longer be possible to change or stop the shipment.
This does not affect statutory cancellation or withdrawal rights available under applicable law.
10. Returns
Returns are handled according to our Return and Refund Policy.
We currently provide a voluntary 30-day return period for eligible products.
This voluntary return policy is provided in addition to applicable mandatory consumer rights.
Before returning a product, please contact us:
Email: support@ovlla.shop
Telephone: +45 59 58 64 58
The applicable return instructions and return address will be provided as part of the return process.
Please do not send a product back before receiving the applicable return instructions.
11. EU/EEA Right of Withdrawal
Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal conditions and exceptions.
Where the statutory right applies, customers must notify us of their decision within the applicable withdrawal period.
Additional information concerning the right of withdrawal, return procedures and applicable return costs is provided in our Return and Refund Policy.
Our voluntary 30-day return policy does not replace or reduce applicable statutory consumer rights.
12. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where relevant, we may request:
- Order number;
- Description of the problem;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label; or
- Other information reasonably necessary to review the issue.
Where a product is confirmed to be defective, damaged, incorrect or otherwise non-conforming, an appropriate remedy will be provided in accordance with applicable consumer law.
13. Refunds
Refund eligibility and procedures are described in our Return and Refund Policy.
For purchases paid using Cash on Delivery (COD), payment is collected in connection with delivery.
Where a refund is due for a COD order, we may therefore need to contact the customer to arrange an appropriate refund method.
We may request information reasonably necessary to process the refund.
For eligible voluntary returns under our 30-day return policy, approved refunds will normally be processed within the period specified in our Return and Refund Policy.
Where statutory withdrawal or other mandatory consumer rights apply, refunds will be handled within the period required by applicable law.
14. Refused or Unclaimed Deliveries
If you no longer wish to receive an order, please contact us as soon as possible.
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid statutory withdrawal notice where separate notification is required.
Reasonable costs arising from an incorrect address, unjustified refusal or failure to collect a shipment may be taken into account where permitted by applicable law.
Mandatory consumer rights remain unaffected.
15. Customer Accounts
Where customer account functionality is available, customers are responsible for providing accurate information and protecting their login credentials.
You should not disclose your password to another person.
If you believe your account has been accessed without authorization, please contact us.
16. Privacy
Personal information collected through our online store is handled in accordance with our Privacy Policy.
Our online store uses e-commerce technology provided by Shopify.
Information may be processed through Shopify and other service providers where necessary to operate the store, process orders and provide related services.
Please review our Privacy Policy for additional information.
17. Intellectual Property
Website content may be protected by applicable copyright, trademark or other intellectual property laws.
This may include:
- Text;
- Product descriptions;
- Images;
- Graphics;
- Videos;
- Business identifiers;
- Website design; and
- Other protected content.
Content may belong to us, Shopify, licensors, suppliers or other rights holders.
Nothing in these Terms transfers intellectual property ownership to customers.
18. Third-Party Services
Certain parts of our online store may use services or technology provided by independent third parties.
Those services may be subject to their own terms and privacy policies.
We are not responsible for independent third-party services to the extent that responsibility lawfully rests with the applicable third party.
Nothing in this section limits liability or consumer rights that cannot legally be excluded.
19. Website Availability and Errors
We take reasonable steps to maintain the availability and accuracy of our online store.
However, temporary technical problems or errors may occasionally occur.
These may include:
- Website interruptions;
- Incorrect product information;
- Pricing errors;
- Availability errors; or
- Delivery information errors.
Where an error materially affects an order, we will take reasonable steps to correct the issue and provide an appropriate solution.
Mandatory consumer rights remain unaffected.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict mandatory rights relating to:
- Defective or non-conforming products;
- Mandatory product liability;
- Fraud or fraudulent misrepresentation;
- Personal injury where liability cannot lawfully be excluded; or
- Other mandatory consumer protections.
21. Events Outside Our Reasonable Control
Delivery or service performance may occasionally be affected by circumstances outside our reasonable control.
These may include:
- Severe weather;
- Transportation disruption;
- Public emergencies;
- Government restrictions;
- Carrier disruption;
- Telecommunications failures; or
- Other comparable circumstances.
Where such circumstances affect an order, we will take reasonable steps to manage the situation.
Mandatory consumer rights remain unaffected.
22. Store Policies
The following policies provide additional information concerning purchases made through our online store:
- Privacy Policy;
- Shipping and Delivery Policy;
- Return and Refund Policy;
- Payment Policy;
- Contact Information; and
- Legal Notice.
Customers should review the applicable information before completing an order.
23. Governing Law and Consumer Rights
These Terms and purchases through our online store are governed by applicable Danish law, subject to mandatory consumer protection rules.
If you are a consumer residing in another country, including the Czech Republic, this choice of law does not remove mandatory consumer protections that apply to you and cannot legally be waived.
Nothing in these Terms requires a consumer to waive the right to bring a claim before a court that has jurisdiction under applicable consumer law.
24. Changes to These Terms
We may update these Terms where reasonably necessary to reflect changes to our online store, business operations, applicable law or store policies.
The current version will be published through our online store together with its revision date.
Changes will not retroactively remove mandatory rights relating to an order already completed.
25. Contact Information
If you have questions concerning these Terms, an order or our online store, please contact:
Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad
Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark
Email: support@ovlla.shop
Telephone: +45 59 58 64 58
Website: ovlla.shop