Shipping and Delivery Policy

Last updated: August 24, 2026

This Shipping and Delivery Policy applies to orders placed through our online store operated by Uddannelse i Meditativ Healingmassage.

Please review this Policy before placing an order. By submitting an order, you acknowledge the shipping and delivery terms described below.

1. Company Information

Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight; and

• Other logistical limitations.

The availability of delivery to your address will normally be confirmed during checkout.

We may decline or cancel an order where delivery to the supplied address is unavailable, impractical or legally restricted.

If payment has already been collected for an order that we cannot deliver, the relevant amount will be refunded in accordance with our applicable refund procedures.

3. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may require additional time where:

• Payment information requires verification;

• The delivery address is incomplete or incorrect;

• An order contains multiple products;

• A product is temporarily unavailable;

• Fraud-prevention or security checks are required;

• Additional customer information is needed; or

• We experience an unusually high volume of orders.

Where reasonably necessary, we may contact you before dispatching the order.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries within Europe is generally:

5–7 business days after dispatch

This delivery estimate does not include the 1–2 business day order-processing period.

For example, an order may require:

• 1–2 business days for processing; plus

• 5–7 business days for transportation after dispatch.

Delivery times are estimates and are not guaranteed unless we expressly offer and confirm a guaranteed delivery service.

Delivery may take longer for:

• Remote areas;

• Islands;

• Locations with limited carrier coverage;

• Orders requiring customs clearance;

• Destinations affected by local delivery restrictions; or

• Circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping or delivery charge will normally be shown during checkout before you submit your order.

Where free shipping is available for an order, this will be indicated on the relevant product page, shipping information or checkout page.

Additional delivery costs may arise where:

• A customer requests a special or expedited delivery service;

• A parcel requires redelivery because an incorrect address was provided;

• The customer fails to collect a parcel;

• A parcel is refused without a valid legal reason; or

• A destination is subject to additional remote-area or carrier charges.

Where required by law, we will inform you of applicable delivery charges before the purchase is completed.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where this option is displayed during checkout.

Where Cash on Delivery is selected:

• Payment is made when the parcel is delivered;

• Payment is normally collected by the carrier;

• The recipient may need to prepare the exact amount where required;

• Available payment methods may depend on the local carrier;

• The recipient may be required to confirm their identity or delivery;

• The order may not be completed if payment cannot be collected; and

• Repeated unjustified refusal of COD parcels may result in restrictions on future COD orders where permitted by law.

Cash on Delivery is not necessarily available for every:

• Country;

• Postal code;

• Product;

• Order value; or

• Delivery method.

Only payment options displayed during checkout are available for the relevant order.

7. Order Confirmation and Dispatch

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation confirms that we have received your order. It does not necessarily mean that the parcel has already been dispatched.

Once your order has been handed to the carrier, you may receive a shipping or dispatch confirmation containing information such as:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant shipping information.

Please check your spam or junk folder if you do not receive an expected order or shipping notification.

8. Shipment Tracking

Where tracking is available, tracking information will normally be sent to the email address used when placing the order.

Tracking information may include:

• Carrier name;

• Tracking number;

• Tracking link; and

• Shipment status.

Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

In some cases, an international tracking number may be replaced by a local carrier tracking number after the parcel enters the destination country.

If you need assistance with tracking your order, please contact:

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

Please include your order number when contacting us.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before submitting your order, please check:

• Recipient's full name;

• Street and house number;

• Apartment or unit number where applicable;

• Postal code;

• City;

• Country;

• Telephone number; and

• Email address.

Please contact us as soon as possible if you notice an error.

If your order has not yet entered processing or been dispatched, we may be able to correct the address.

Once a parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable redelivery or reshipping costs where permitted by applicable law.

This does not apply where delivery failure resulted from an error attributable to us or our contracted delivery provider.

10. Delivery Attempts and Uncollected Parcels

The carrier may make one or more delivery attempts according to its local procedures.

If no one is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Contact the recipient;

• Leave a delivery notice;

• Deliver the parcel to an authorized collection point;

• Leave the parcel at an approved safe location where permitted; or

• Return the parcel to the sender.

Customers should monitor available tracking information and collect parcels within any collection period specified by the carrier.

If a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable return or redelivery costs may be charged or deducted from an applicable refund where permitted by law.

Mandatory consumer rights remain unaffected.

11. Delayed Shipments

Delivery delays may occasionally occur because of circumstances including:

• Carrier congestion;

• Customs inspections;

• Public holidays;

• Severe weather;

• Strikes;

• Transportation interruptions;

• Incorrect delivery information;

• Regulatory inspections;

• Border restrictions;

• Natural disasters; or

• Other circumstances outside our reasonable control.

If the estimated delivery period has passed or tracking information has not been updated for an extended period, please contact us.

We will review the shipment and, where appropriate, contact the relevant carrier.

Estimated delivery periods do not limit any mandatory rights available to consumers under applicable law.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost simply because the estimated delivery date has passed.

If your parcel appears to be missing, please first:

• Check the latest tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check your building reception or mailroom;

• Check any designated safe delivery location; and

• Contact the local carrier where appropriate.

If the parcel still cannot be located, contact us at:

massageskolen@live.dk

Please provide your order number and relevant delivery information.

We will investigate the shipment with the carrier where appropriate.

If a shipment is confirmed as lost due to circumstances for which we are responsible, an appropriate remedy may include:

• A replacement shipment; or

• A refund.

The available solution may depend on product availability, the circumstances of the shipment and applicable consumer protection law.

13. Damaged Parcels or Products

Please inspect your parcel and products as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly and provide:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• Photograph of the shipping label;

• Photographs of the damaged product;

• Video showing the problem where relevant; and

• Any other information reasonably required to assess the issue.

Please keep the original packaging until the issue has been reviewed.

If a product is confirmed to have been damaged before or during delivery, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive the wrong product or your order contains missing products, components or accessories, please contact us promptly.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the parcel;

• Photographs of all products received; and

• A photograph of the shipping label.

After reviewing the information, we may provide an appropriate solution, which may include:

• Sending the correct product;

• Supplying a missing item or component;

• Replacement; or

• Refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;

• Import duties;

• Value-added tax (VAT);

• Customs clearance fees;

• Handling charges; or

• Other charges imposed by authorities in the destination country.

Where applicable taxes, duties or import charges are collected by us as part of the purchase, this should be indicated during checkout.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes or other charges imposed independently by authorities in the destination country.

We do not control charges imposed directly by customs or other government authorities and cannot guarantee their amount.

Customers are responsible for ensuring that products may lawfully be imported into their destination country.

Refusing a shipment solely to avoid applicable customs or import charges may result in reasonable return costs being deducted from an applicable refund where permitted by law.

16. Transfer of Risk

For consumer orders, the risk of accidental loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where a customer independently appoints a carrier that was not offered by us, different risk-transfer rules may apply under applicable law.

Nothing in this section limits mandatory consumer protection rights.

17. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days, subject to applicable legal conditions and exceptions.

Where the statutory right of withdrawal applies:

• The consumer must notify us within the applicable withdrawal period;

• The goods must be returned within the legally required period; and

• The consumer is responsible for the direct cost of returning the goods where this responsibility has been properly disclosed before purchase.

The customer will not normally be responsible for reasonable return shipping costs where a return is caused by:

• A defective product;

• A product damaged during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

Please review our Return and Refund Policy for complete information concerning returns, withdrawals and refunds.

18. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused solely by events outside our reasonable control, except where applicable law provides otherwise.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government restrictions;

• Epidemics or public health emergencies;

• Labor disputes;

• Customs closures;

• Carrier interruptions;

• Telecommunications failures;

• Transportation network disruptions; or

• Other comparable circumstances beyond our reasonable control.

If such circumstances affect an order, we will take reasonable steps to reduce the disruption and provide relevant information where appropriate.

Mandatory consumer rights remain unaffected.

19. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy when reasonably necessary to reflect changes in:

• Delivery providers;

• Shipping areas;

• Estimated delivery periods;

• Business operations;

• Legal or regulatory requirements; or

• Other logistical procedures.

The latest version will be published through our online store with an updated revision date.

Changes will not retroactively reduce mandatory rights relating to an order that has already been accepted.

20. Contact Information

For questions concerning shipping, delivery, tracking or an order, please contact:

Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.