Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how Uddannelse i Meditativ Healingmassage (“we,” “us,” “our” or the “Company”) collects, uses, stores, shares and protects personal information when you visit or use our online store, purchase products, create or use a customer account, contact customer service or otherwise interact with our services.

For the purposes of this Privacy Policy, our online store, products, website functions, customer support and related services are collectively referred to as the “Services.”

Please read this Privacy Policy carefully before using the Services.

1. Company Information

The company responsible for operating the Services and processing personal information is:

Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

Uddannelse i Meditativ Healingmassage acts as the controller of personal information processed in connection with the operation of our online store, except where another service provider acts as an independent controller under applicable law.

Our online store uses Shopify's e-commerce platform to provide and operate certain parts of the Services.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• Create or manage a customer account;

• Place or manage an order;

• Purchase a product;

• Submit billing or delivery information;

• Make or arrange a payment;

• Request a return, exchange, cancellation or refund;

• Contact our customer service team;

• Subscribe to marketing communications;

• Submit a review, message or other content;

• Interact with our advertisements or promotions; or

• Otherwise use or communicate with us through the Services.

This Privacy Policy does not necessarily apply to independent third-party websites, platforms or services that may be linked through our Services.

3. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

We may collect the following categories of information.

3.1 Contact and Identity Information

This may include:

• Full name;

• Billing address;

• Shipping address;

• Postal code;

• City;

• Country or region;

• Email address;

• Telephone number; and

• Other contact information you voluntarily provide.

3.2 Order and Transaction Information

When you place or manage an order, we may process information including:

• Products viewed or purchased;

• Products added to your shopping cart;

• Order number;

• Product quantities;

• Selected models, sizes or specifications;

• Purchase price;

• Order history;

• Delivery information;

• Tracking information;

• Order status;

• Returns;

• Exchanges;

• Cancellations;

• Refunds; and

• Communications relating to your order.

3.3 Payment Information

Depending on the payment method available and selected during checkout, payment-related information may include:

• Payment method;

• Payment status;

• Transaction amount;

• Billing information;

• Payment confirmation details;

• Transaction identifiers; and

• Other information necessary to process or verify payment.

Payment information may be processed directly by Shopify, banks or independent payment service providers.

We may not receive or store complete payment card information when such information is processed directly by an authorized payment provider.

You should never send passwords or complete payment credentials to us by email.

3.4 Customer Account Information

Where customer accounts are available, we may collect:

• Login information;

• Account name;

• Saved addresses;

• Account preferences;

• Communication settings;

• Order history; and

• Other account activity.

Customers are responsible for keeping their account credentials secure and should not disclose their password to another person.

3.5 Customer Service and Communication Information

If you contact us, we may process:

• Your name;

• Email address;

• Telephone number;

• Order number;

• Product information;

• The content of your message;

• Photos or videos you provide;

• Return or refund reasons;

• Complaint information;

• Product support requests; and

• Records of our communications with you.

3.6 Technical and Usage Information

When you access or use our Services, certain technical information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Device identifiers;

• Browser or device language;

• Referring website;

• Pages viewed;

• Products viewed;

• Date and time of access;

• Session information;

• Website navigation activity;

• Cookie identifiers;

• Approximate location derived from an IP address;

• Network information; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information concerning:

• Marketing preferences;

• Product interests;

• Products previously viewed;

• Promotional email interactions;

• Advertising interactions;

• Survey responses;

• Promotional campaign participation; and

• Other information used to understand customer interests.

4. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

We may collect information directly from you when you:

• Place an order;

• Create an account;

• Complete a form;

• Provide billing or delivery information;

• Contact customer service;

• Request a return or refund;

• Submit a product review;

• Subscribe to marketing communications; or

• Otherwise voluntarily provide information to us.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;

• Pixels;

• Tags;

• Server logs;

• Local storage;

• Device identifiers;

• Analytics technologies; and

• Similar technologies.

Information From Service Providers

We may receive information from third parties that assist us in providing the Services, including:

• Shopify;

• Payment processors;

• Banks or payment providers;

• Courier companies;

• Logistics providers;

• Warehousing and fulfilment providers;

• Website hosting providers;

• Cloud service providers;

• Customer support platforms;

• Fraud prevention providers;

• Analytics providers;

• Marketing providers; and

• Advertising providers.

5. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

• Operate and maintain our online store;

• Provide the Services;

• Create and manage customer accounts;

• Process and confirm orders;

• Process or verify payments;

• Arrange order fulfilment;

• Ship and deliver products;

• Provide delivery and tracking information;

• Communicate about orders;

• Process returns, exchanges and refunds;

• Respond to customer questions;

• Provide customer support;

• Manage complaints;

• Verify customer information where reasonably necessary;

• Detect suspicious transactions;

• Prevent fraud and unauthorized activity;

• Protect account and website security;

• Maintain transaction, accounting and business records;

• Improve products and Services;

• Understand how customers use our Services;

• Improve website navigation and performance;

• Personalize the shopping experience;

• Conduct customer satisfaction activities;

• Develop new products or Services;

• Send service-related communications;

• Send marketing communications where permitted;

• Measure advertising and promotional performance;

• Comply with legal, tax and accounting requirements;

• Establish, exercise or defend legal claims; and

• Protect our rights, customers, service providers and other persons.

6. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following grounds.

Performance of a Contract

We may process personal information where necessary to:

• Accept and process an order;

• Process or verify payment;

• Arrange delivery;

• Provide customer service;

• Manage a return or refund; and

• Fulfil obligations relating to your purchase.

Compliance With Legal Obligations

We may process information where necessary to comply with:

• Accounting requirements;

• Tax requirements;

• Consumer protection laws;

• Fraud prevention requirements;

• Court orders;

• Government or regulatory requests; and

• Other applicable legal obligations.

Legitimate Interests

Where permitted by applicable law, we may process personal information for legitimate business purposes such as:

• Preventing fraud;

• Protecting website security;

• Improving our Services;

• Evaluating business performance;

• Responding to customers;

• Protecting our legal rights; and

• Maintaining appropriate business records.

Where required, we consider whether our legitimate interests are outweighed by your rights and freedoms.

Consent

Where consent is required, we may request your permission before:

• Sending certain marketing communications;

• Using non-essential cookies;

• Processing information for optional purposes; or

• Sharing information where consent is the appropriate legal basis.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that lawfully took place before consent was withdrawn.

7. Sharing Personal Information

We may share personal information where reasonably necessary to operate our business or provide the Services.

Recipients may include:

• Shopify;

• Payment processors;

• Banks and payment providers;

• Courier and logistics companies;

• Warehousing and fulfilment providers;

• Website hosting providers;

• Cloud service providers;

• Customer support providers;

• Email service providers;

• Analytics providers;

• Marketing and advertising providers;

• Fraud prevention and security providers;

• Accountants;

• Lawyers;

• Insurers;

• Professional advisers;

• Government authorities;

• Courts;

• Law enforcement authorities; and

• Regulators.

We may also disclose information where reasonably necessary to:

• Complete your order;

• Arrange delivery;

• Process payment;

• Investigate suspected fraud;

• Protect our legal rights;

• Protect the safety of customers or other persons;

• Comply with applicable law; or

• Facilitate a merger, acquisition, restructuring or transfer of business assets.

Service providers should process personal information only for authorized purposes and in accordance with applicable legal and contractual requirements.

We do not sell customer personal information to third-party advertisers.

8. Shopify and Platform Services

Our online store uses technology and e-commerce services provided by Shopify.

Information submitted through the online store may be processed through Shopify systems in order to provide, maintain, secure and improve the e-commerce platform.

Depending on how the Shopify platform and related services are configured, Shopify may process information relating to:

• Website visits;

• Shopping cart activity;

• Customer accounts;

• Orders;

• Checkout;

• Payments;

• Fraud prevention;

• Device information; and

• Interactions with the online store.

Certain information may be transmitted to Shopify or its service providers located in countries other than your country of residence.

Where Shopify processes personal information independently, its own privacy policies and legal obligations may apply.

9. Shipping and Delivery Information

To prepare, ship and deliver an order, we may provide relevant information to courier, fulfilment or logistics companies.

This may include:

• Recipient name;

• Delivery address;

• Postal code;

• City;

• Country;

• Telephone number;

• Email address;

• Order reference;

• Package information; and

• Delivery instructions.

Delivery providers may contact you where necessary to:

• Confirm delivery information;

• Arrange delivery;

• Provide tracking updates; or

• Resolve an unsuccessful delivery attempt.

10. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies when you use the Services.

Cookies may be used to:

• Keep the online store functioning correctly;

• Maintain shopping cart sessions;

• Support account login;

• Remember customer preferences;

• Protect website security;

• Detect suspicious activity;

• Understand website traffic;

• Analyze website use;

• Measure website performance;

• Improve the customer experience;

• Measure marketing activity; and

• Support advertising activities where permitted.

Essential Cookies

Essential cookies may be necessary for functions such as:

• Shopping carts;

• Checkout;

• Customer account login;

• Payment processing;

• Security; and

• Saved preferences.

Analytics Cookies

Analytics technologies may help us understand:

• How visitors use the online store;

• Which pages are visited;

• Which products are viewed; and

• How website functionality performs.

Advertising and Marketing Cookies

Where permitted, advertising or marketing technologies may help us:

• Measure promotional campaigns;

• Understand advertising performance; and

• Provide more relevant promotional content.

Where required by applicable law, non-essential cookies will only be used after appropriate consent has been obtained.

You may be able to manage cookies using browser settings or the cookie preference controls made available through our online store.

Disabling certain cookies may affect the operation of some website functions.

11. Marketing Communications

Where permitted by applicable law, we may send marketing or promotional communications if:

• You have provided consent where required;

• The communication is otherwise legally permitted; and

• You have not opted out.

You may unsubscribe from promotional communications at any time by:

• Using the unsubscribe option contained in the relevant marketing communication; or

• Contacting us at massageskolen@live.dk.

After opting out of marketing communications, you may continue to receive necessary non-promotional messages concerning:

• Orders;

• Payments;

• Delivery;

• Returns;

• Refunds;

• Customer accounts;

• Security; and

• Customer service.

12. International Data Transfers

Some technology, payment, logistics, analytics or other service providers may process personal information outside your country of residence.

Where personal information is transferred internationally, appropriate safeguards required under applicable data protection laws may be used.

These safeguards may include:

• A recognized adequacy mechanism;

• Approved contractual safeguards;

• Appropriate technical and organizational measures; or

• Another lawful international transfer mechanism.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on:

• The duration of the customer relationship;

• Order fulfilment requirements;

• Delivery requirements;

• Return and refund periods;

• Accounting obligations;

• Tax requirements;

• Fraud prevention requirements;

• Legal limitation periods;

• Dispute resolution requirements;

• Regulatory obligations; and

• The need to establish or defend legal claims.

When personal information is no longer required, it may be:

• Securely deleted;

• Anonymized; or

• Restricted from further processing where appropriate.

14. Data Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unlawful disclosure;

• Unauthorized alteration;

• Destruction;

• Misuse; and

• Unauthorized processing.

Security measures may include:

• Restricted access;

• Account authentication;

• Secure hosting environments;

• Encryption where appropriate;

• Fraud monitoring;

• Security reviews; and

• Controlled access by authorized service providers.

However, no website, internet transmission, electronic storage system or security method can be guaranteed to be completely secure.

15. Customer Responsibilities

You should take reasonable steps to protect your personal information.

You should:

• Provide accurate personal information;

• Keep account information current;

• Protect account passwords;

• Avoid sharing login credentials;

• Notify us if you suspect unauthorized account access;

• Make sure delivery information is correct; and

• Use secure devices and internet connections where reasonably possible.

16. Children's Privacy

The Services are intended for customers who are legally able to enter into a purchase contract.

We do not knowingly collect personal information from children in violation of applicable law.

Where required, a minor should obtain appropriate authorization from a parent or legal guardian before:

• Using the Services;

• Creating an account;

• Making a purchase; or

• Providing personal information.

If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate authorization, please contact us.

Where legally required, we will take reasonable steps to review and delete or restrict the relevant information.

17. Your Privacy and Data Protection Rights

Depending on the law applicable to you and the circumstances of the processing, you may have rights including the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request completion of incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Request portability of eligible information;

• Withdraw consent; and

• Submit a complaint to a competent data protection authority.

These rights are not absolute and may be subject to applicable legal requirements and exceptions.

For example, certain information may need to be retained where reasonably necessary to:

• Complete an order;

• Meet tax or accounting requirements;

• Prevent fraud;

• Resolve disputes; or

• Establish or defend legal claims.

Right to Object to Direct Marketing

You may object to the use of your personal information for direct marketing purposes at any time.

When a valid objection is received, we will stop using the relevant personal information for direct marketing as required by applicable law.

18. How to Exercise Your Privacy Rights

To request access, correction, deletion or another applicable privacy right, please contact:

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05

Please provide sufficient information to help us identify and process your request.

This may include:

• Your full name;

• Email address associated with your account or order;

• Order number where relevant;

• Description of your request; and

• Information reasonably necessary to verify your identity.

We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.

Requests will be handled within the time period required by applicable law.

19. Third-Party Links

Our Services may contain links to websites, applications, social media platforms or services operated by independent third parties.

We do not necessarily control the privacy, security or data-processing practices of those third parties.

When you visit an external service, personal information you provide may be governed by that third party's own privacy policy and terms.

We recommend reviewing the relevant third-party privacy information before providing personal information.

20. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can review the matter.

You may contact us using the information provided below.

Depending on applicable law, you may also have the right to submit a complaint to a competent data protection authority.

Submitting a complaint to us does not prevent you from exercising any other rights or remedies available under applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business operations;

• Changes to the Services;

• Changes to technology or service providers;

• Changes to our privacy practices;

• Legal or regulatory requirements; or

• Other legitimate operational reasons.

The latest version will be published through our online store with an updated revision date.

Where required by law, additional notice may be provided regarding significant changes.

22. Contact Us

For questions regarding this Privacy Policy, our privacy practices or your personal information, please contact:

Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad

Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark

Email: massageskolen@live.dk
Telephone: +45 51 23 63 05