Last updated: September 11, 2026
This Return and Refund Policy applies to purchases made through our online store operated by Uddannelse i Meditativ Healingmassage.
This policy explains our return and refund procedures and does not limit any mandatory consumer rights available under applicable law.
1. 30-Day Return Policy
We offer a 30-day return period for eligible products.
You may request a return within 30 days after receiving your order.
To qualify for a voluntary return, the product should generally:
- Be in the same condition in which you received it;
- Be unused, unworn and undamaged;
- Include all original accessories, components and manuals;
- Be returned in its original packaging where reasonably possible; and
- Be accompanied by valid proof of purchase.
Products that have been damaged, altered or used beyond what is reasonably necessary to inspect them may not qualify for a full refund under our voluntary return policy.
This 30-day return policy is provided in addition to any mandatory consumer rights that may apply.
2. How to Request a Return
Before returning a product, please contact us:
Email: support@ovlla.shop
Telephone: +45 59 58 64 58
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where the product is damaged, defective or incorrect.
After receiving your request, we will provide the applicable return instructions and return address.
Please do not send a product back before receiving the applicable return instructions.
3. Return Address
The return address applicable to your return will be provided as part of the return instructions after you contact us.
Our registered business address is provided in the Contact Information section of this policy for business identification purposes and should not automatically be treated as the return destination unless we specifically instruct you to return the goods there.
Please contact us before sending any return.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
Contact us promptly if:
- The product arrives damaged;
- The product is defective;
- You receive an incorrect product;
- Components or accessories are missing; or
- The parcel shows significant signs of damage during transportation.
Where reasonably possible, please provide your order number and photographs or videos showing the issue.
After reviewing the information, we will provide an appropriate remedy in accordance with the circumstances and applicable consumer law.
Depending on the circumstances, this may include:
- Repair;
- Replacement;
- Return;
- Partial refund; or
- Full refund.
Where the problem results from a defective, damaged, incorrect or otherwise non-conforming product for which we are responsible, the customer will not normally be responsible for reasonable return shipping costs.
5. Non-Returnable Products and Exceptions
Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.
Examples may include:
- Products made to the customer's specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;
- Goods that have become inseparably mixed with other items after delivery;
- Sealed audio, video or software products once unsealed, where applicable; and
- Other products for which an applicable legal exception exists.
These exceptions do not affect mandatory rights concerning defective, damaged, incorrect or otherwise non-conforming products.
6. Exchanges
We do not currently offer direct product exchanges.
If you wish to change a product for another product, model or available option, you may return the eligible original product in accordance with this Return and Refund Policy and place a new order separately.
All returns remain subject to the eligibility requirements, return procedures and applicable conditions described in this policy.
This does not affect any mandatory consumer rights concerning defective, damaged, incorrect or otherwise non-conforming products.
7. EU/EEA 14-Day Right of Withdrawal
Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal conditions and exceptions.
For physical goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise an applicable statutory right of withdrawal, you must inform us of your decision before the withdrawal period expires.
Please contact:
Email: support@ovlla.shop
Telephone: +45 59 58 64 58
Your communication should clearly state that you wish to withdraw from the purchase.
After notifying us, please follow the return instructions provided to you.
The applicable return address will be provided as part of those instructions.
Goods must be returned without undue delay and within the period required by applicable law.
8. Product Handling During the Withdrawal Period
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
Where permitted by applicable law, you may be responsible for any reduction in the value of a product resulting from handling beyond what is reasonably necessary for this purpose.
This does not affect your rights where the product was defective, damaged or otherwise non-conforming when supplied.
9. Return Shipping Costs
EU/EEA Statutory Withdrawal
Where an applicable statutory withdrawal concerns a change of mind, the customer is responsible for the direct cost of returning the goods where this responsibility has been properly disclosed in accordance with applicable law.
Voluntary 30-Day Returns
For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for the direct return shipping costs.
Damaged, Defective or Incorrect Products
The customer will not normally be responsible for reasonable return shipping costs where the return results from:
- A defective or non-conforming product;
- A product damaged before or during delivery;
- An incorrect product supplied by us;
- Missing components or accessories; or
- Another confirmed error attributable to us.
Please contact us before returning such a product so that we can provide the appropriate instructions.
Where applicable, we may provide a prepaid return method or reimburse reasonable return shipping expenses.
Please do not send a return using Cash on Delivery, postage-due or another method requiring payment by us upon receipt unless we have agreed to this in advance.
10. Return Inspection
After receiving a returned product, we may inspect:
- Product condition;
- Accessories and components;
- Packaging;
- Product identifiers where applicable; and
- Proof of purchase.
We will notify you after the return has been reviewed.
Where permitted by applicable law, a reduction in refund value may apply if the product has lost value because it was handled beyond what was reasonably necessary to inspect its nature, characteristics and functioning.
This does not affect rights concerning products that were already defective, damaged or otherwise non-conforming when supplied.
11. Refunds Under the EU/EEA Right of Withdrawal
Where an applicable statutory right of withdrawal has been validly exercised, we will reimburse payments as required by applicable consumer law.
Where required by law, this includes the purchase price and the cost of the least expensive standard delivery method offered for the order.
If the customer selected a more expensive delivery option, additional delivery costs above the least expensive standard delivery method may not be refundable where permitted by law.
Refunds will be processed without undue delay and within the period required by applicable law.
For physical goods, where permitted by law, reimbursement may be withheld until:
- We have received the returned goods; or
- The customer provides acceptable evidence that the goods have been sent back,
whichever occurs first.
12. Refund Method
Refunds will normally be made using the same payment method used for the original transaction unless another method is agreed or required because of the nature of the original payment method.
For orders paid using Cash on Delivery (COD), the original payment was collected upon delivery. Where a refund is due, we may therefore need to arrange an appropriate refund method with the customer.
We will provide the necessary refund instructions where applicable.
We do not charge a separate refund processing fee.
13. Refunds Under Our 30-Day Return Policy
For eligible voluntary returns under our 30-day return policy, we will inspect the returned product after receiving it.
If the return is approved, the refund will normally be processed within 10 business days after approval.
The time required for the refunded amount to become available may depend on the refund method and relevant payment provider.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received the refund, please contact:
Email: support@ovlla.shop
Telephone: +45 59 58 64 58
14. Original Shipping Charges
Standard Shipping to eligible addresses in the Czech Republic is currently provided free of charge.
For an applicable statutory withdrawal, any eligible standard delivery charges will be reimbursed where required by applicable consumer law.
Additional costs resulting from a customer choosing a more expensive delivery method may not be refundable beyond the cost of the least expensive standard delivery method offered, where permitted by law.
15. Refused or Unclaimed Deliveries
Refusing a parcel or failing to collect it does not necessarily constitute a valid statutory withdrawal notice.
If you wish to withdraw from or cancel an eligible purchase, please contact us so that your request can be properly recorded and handled.
Reasonable costs resulting from an incorrect address, unjustified refusal or failure to collect a parcel may be taken into account where permitted by applicable law.
Mandatory consumer rights remain unaffected.
16. Order Cancellations
If you wish to cancel or modify an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to assist you.
Once an order has already been dispatched, it may no longer be possible to stop or modify the shipment.
This does not affect any applicable statutory withdrawal or cancellation rights.
17. Proof of Return
We recommend retaining:
- Return shipping receipts;
- Tracking numbers;
- Courier confirmations; and
- Other evidence showing that returned goods were sent.
We may request reasonable evidence of return where necessary to process a refund or investigate a missing return shipment.
18. Mandatory Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict or reduce mandatory consumer protection rights available under applicable law.
Where mandatory consumer law provides greater protection than this policy, the applicable mandatory legal requirements will take precedence.
Our voluntary 30-day return policy provides additional return options and does not replace statutory consumer rights.
19. Contact Information
For questions concerning returns, refunds or withdrawal rights, please contact:
Company name: Uddannelse i Meditativ Healingmassage
CVR number: 26807956
Responsible person: John Henrik Molich Rimestad
Registered address:
C/O John Henrik Molich Rimestad
Hyrdevej 21, tv
8500 Grenaa
Denmark
Email: support@ovlla.shop
Telephone: +45 59 58 64 58